Frequently Asked Questions.

Q:  Why are there no prices on your site?

A:  There are some prices on our site.  However, prices shown are just average prices and cannot include every possible scenario.  This is a custom business and your order deserves a customized quote.  We produce items to your specifications and before we give you a price we must know what those specifications are.  The quantity ordered, garment brand, style, color, number of stitches in the design, and many other factors determine the final cost per unit.  Many other sites on the internet will give you a generalized price.  Your job may be simple, average, or very complex.  A generalized price list covers the complex.  What if your job is average in terms of its difficulty?  Would you want to pay more than you have to?

Q:  You guys must be idiots because I can't find your phone number anywhere on the website to call and get a quote?

A:  There is no way to provide you an accurate quotation until we have seen the logo you are wanting us to embroider.  This requires that you e-mail it to us first along with other information.  Until we can see the logo and have this information, it would be pointless to call us and speak with a sales rep.  We have intentionally removed our phone number for this very reason since we were getting so many phone calls wanting a price on embroidered merchandise without us being able to see what it was people were asking us to do!  Once we have all the info we need, we can send you a quote and our sales rep will provide you his phone number so that you can discuss in more detail if needed.  Click on the link to proceed in getting a quotation - but remember if you don't also e-mail us the logo we will not be able to provide you a quote.

Q:  We were wanting to order custom printed t-shirts but I can't find any of that information on your website?

A:  We are no longer offering screen printed merchandise.  We have sold that part of our business to focus on corporate embroidered merchandise.  We offer embroidered merchandise only.  If you are wanting printed t-shirts we will not be able to help you.

Q:  We ordered shirts from another company and when we received them the embroidery was on crooked.  Why can't people in your business get the logo on straight?

A:  First, getting a logo on a shirt straight is not an easy task.  Fabrics stretch, move around, and no two shirts are sewn together exactly the same.  The first thing people do when they get a new embroidered shirt or screen printed t-shirt is hold it up in the air to see if the logo is straight.  Second, it does not matter if the logo is on straight when you hold the shirt up in that fashion.  What matters is how the logo looks when the shirt is on the person.  We have all seen logos on another person's shirt (while they are wearing it) that appeared to be sewn on crooked.  Chances are that the logo is actually sewn on straight but because of the drop of the person's shoulder the logo appears to be crooked in a clockwise direction (too low on the right side of the logo.)  For this reason, we are one of the few, if not the first, to print and embroider the logo crooked in a slightly counter clockwise direction so that when the shirt is put on the person the logo will be straight even though there is the shoulder drop.  We have never had shirt come back  or even a complaint of a logo being crooked or up under the armpit. Never.

Q:  What is the order process . . .how do I place an order?

A:  There are several ways to place an order.  You can order on-line, by phone, or by meeting with a sales rep at our showroom.  The whole process is very simple.  Regardless of how you order, a sales rep will send you an order confirmation / invoice after you have provided the necessary information.  Once you review the invoice and all the specs of the job are correct (sizes, quantities, shirt colors, thread colors, due date, etc.), you may contact the sales rep with your credit card information or inform him of how you will be making the deposit and final payment arrangements.  Your order does not exist in our system and nothing will be done until we receive your confirmation that everything is correct and until we receive a deposit from you.   In a few days after confirming your order, you will receive an electronic proof via email showing exactly what your embroidered logo will look like.  It is of the utmost importance that you have given your sales rep your correct email address and the best way to contact you.  Often times, the colors or sizes of proofs may look different on your computer screen than what they will actually will be because of differences in computer equipment.   Once you have received your proof, you will need to contact your sales rep via email or by phone to inform him of any changes required or if everything looks good and to proceed with the order.  At this time, additional changes will be made and another proof will be sent if required.  We will not began producing your order until you have accepted the proof.  If it takes you 5 days to get back in touch with your sales rep about your proof, this will delay your order at least 5 days so you will want to let us know as soon as possible.  By failing to get back with us in a timely manner your order could be pushed back on our production schedule.  Upon acceptance of the proof we will complete your order and ship it out within 3 or 4 business days.  You will receive a Fed-Ex tracking number for your order when it leaves our facility.  For information about minimum order quantities and lead times click here.

Q:  What methods of payment do you accept?

A:  We accept cash, personal check, company check, Visa, MasterCard, certified check, cashier's check, or money order.  We no longer accept American Express, Discover, ATM or debit cards.

Q:  Can't I send you a company P.O. for my order and pay you in 30 days?

A:  Unfortunately . . .No.  We are not in the business of lending money.  All orders require at least 50% down or pre-payment with a credit card.  If we had to add a billing and accounts receivable department and collection department to our staff we would be forced to increase our prices. If our prices were higher you probably wouldn't buy from us in the first place.

Q:  Can I order just one or two shirts and what is the cost?

A:    Our absolute minimum on embroidered shirts is 24 pieces and 48 pieces on embroidered caps.  We do not offer screen printing..  Some unique items like camouflage have a minimum order because of the manufacturer's requirements.  Our minimums are displayed on each item under that item's pricing.

Q:  Why do you have minimums?

A:  Because of the time it takes for order processing, setup up of a job and actually producing the job.  All of these things take time and time is money.  Without meeting the minimum quantities we are unable to cover our costs.  We are selling shirts that have a small profit margin.  If we were selling automobiles that we made several thousand dollars on, it would be different.  It takes just as long to setup a job for 15 pieces as 1500 pieces.  Our equipment is designed for high speed production and we specialize in high volume at a low margin.  There are plenty of other shops out there that are better equipped than us to handle smaller orders.

Q:  We need 100 shirts now and a maybe a few pieces later.  Will the price still be the same for the 2nd order as the first order?

A:  No.  Pricing is based completely on the quantity of each order and is not cumulative.  Also, if you order the 100 pieces now and need to reorder you must meet the minimum order quantities on the reorder.  We believe in making this known in advance to all of our customers so there are no surprises.  Tip: Always order a few extra.  There is always that person you did not think about or the person who always changes their mind at the last minute and decides they want a shirt.

Q:  My company currently buys about a thousand shirts per year and your price is only 25 cents cheaper per shirt.  Why should I switch?

A:  25 cents per shirt does not seem like much of a savings.  However, based on the scenario above that is $250.00 per year and will be $2500.00 in ten years.  That is a substantial savings.  Furthermore, we may even pay setup costs in order to get you to switch to us.  Then there are the other reasons as well: better quality, faster turn-around,  and better service.  And if for some strange reason the price we quote to you is higher than the quote you have received from someone else please let us know.  We have a low price guarantee that makes it worth your trouble.

Q:  If I place my order today how long does it take to produce my order?

A:  It takes 7-10 business days for us to complete all orders and ship them out once the final artwork / proof has been approved by you. Depending on where you are in the country, it may take 1 day or 7 days for Fed-Ex to get your package(s) delivered.   If we guarantee your order by a particular date - it will ship by that date or we would not have promised it to you in the first place.  If for some reason you fail to provide a deposit or fail to get back to us about your proof, then we are not responsible for a missed deadline.   If your order is unique and takes longer than two weeks we will inform you of this prior to you placing the order. 

Q: Why do I have to pay at least 50% down on an order.  I would prefer to wait and see the end product to make sure it is what I want before paying you?

A:  We require 50% down on all orders to make sure that our customers are committed to placing an order.  We have tried to take orders in good faith in the past only to have the customer cancel the order or change the order after we began filling the order.  The embroidery cannot be removed once the items are completed and this would leave us with garments we can't sell or use.  A 50% deposit seldom covers garment or materials costs to begin with. Many of our products must be ordered from the manufacturer if  we do not have them in stock at the time the order is placed.  We are not allowed to send them back should you change your mind.     Our strict process of quality control and proofs along with our money back guarantee assures that you will receive the order you want.

Q:  I would like you to draw up a proof or provide me with a sample before I place an order to make sure it is what I want.  How soon can you have this for me?

A:  We are unable to work on anything until you have actually placed a firm order and provided a deposit.  There is much information we must have to be able to correctly fill your order.  Until we actually have an order, we are unable to provide you with anything.  Once you have placed an order with style #'s, shirt colors, thread colors, quantities, sizes, etc. and have provided us with a deposit, we will gladly work with you to provide a proof.  Without knowing exactly what you want, we would be wasting our time and yours trying to create something that would not be satisfactory in the first place.   In other words, you must know exactly what you want to order.  The proof will be a digital image e-mailed to you of your actual embroidery and not a mock up.    Once we provide you with a proof we will work with you, however long it takes, to make changes and get it the way you want before we ever embroider anything.  We have tried to provide proofs in the past to customers who had not actually placed an order with pertinent information.  This results in many lost man hours and a huge expense to us when the customer changed his mind about what he wanted or did not ultimately place an order.  The bottom line is to place the order first.  If the end product doesn't meet your expectations, we will make it right or give you your money back.  This tried and proven method assures that we don't make any mistakes and that you receive your shirts looking better than the way you imagined.

Q: I've got my logo saved on disk.  Do I still have to pay to have my logo digitized for embroidery?

A:  Unless you have your logo already digitized in either tajima, melco, brother, zsk, toyota or another embroidery machine format the answer is yes.  Normal files created on your computer will not work.  Embroidery software is very expensive and there is nothing on your computer that will create a digitized file for embroidery code.  Also, it has often been our experience that many embroidery shops that have digitizing software do not know how to use it correctly.  Often the designs do not sew correctly which results in higher stitch counts, poor quality embroidery and longer production runs.  So even if you have your logo in one of the above formats there could be a charge for us having to correct the mistakes contained in the design.  Certain orders and designs may require no digitizing or setup cost. We suggest you e-mail your logo to one of our product specialists to give you an estimate.

Q:  I have a design that I copied off of someone's website and saved it to a disk.  I want to email that to you and you print it on a shirt.  Ok?

A:  No.  First of all, in most cases it is illegal and in violation of most copyright law to copy something from a website and reproduce it.  You would need to get written permission from the owner of the design to use it.  Second, we no longer offer t-shirt imprinting.  We only offer embroidery services.

Q:  There is an "ad specialty" guy who comes by the office and sells embroidery, shirts, hats, and all the products you sell.  Is there a difference between you and him?

A:  Yes!  The difference is that he is a middle-man.  He merely sells you the product at a higher price than what you could buy it for directly from us or most other companies like us.  He takes your order and farms out embroidery to the lowest bidder.  Often, making a hefty profit for himself.  Why would you pay more than you have to?  We will actually give you better service because the middle man has no real technical knowledge about these processes and does not own any equipment.  Adding a third party between the manufacturer and the customer adds one more chance that your order will not be done exactly the way you want it to. The middle-man cannot guarantee you any kind of delivery date because he has to rely on someone else to produce the products.  So often these are people who are working another full time job somewhere else and they are trying to make extra money on the side and are not totally committed to quality and service.

Q:  What is the difference between pique knit and jersey knit fabrics?

A:  The best way to describe pique knit fabric is as a "waffle weave" fabric where the jersey knit fabric is the same weave as t-shirt material.

Q:  I need to order a few team jerseys with the person's name and number printed on the back.  How much would that cost?

A:  We do not offer any form of personalization or heat seal / iron on letters and numbers.  We suggest you contact a smaller shop near you to handle individualized / personalized items.

Q:  I need an order faster than the 7-10 business days listed on your website.  Is this possible?

A:  Maybe.  We offer a 5 business day rush service at an additional 25% over a standard quoted price.  You would be responsible for any next day air or second day air charges to make sure the shipping company gets it to you in time.  Our ability to fill the order within 5 days is dependent upon inventory availability and our current production schedule so you should check with your sales rep before counting on a rush order.  The 5 day rush is not for delivery in 5 days but for production time and does not include any shipping time.  Usually, people change their mind about a 5 day rush order due to the shipping costs unless standard ground shipping will work.

Q:  I was told my order would be done by the date listed on the work order.  Now my sales rep has told me the shipping date for my order would be different from what I was originally told.  Why is that?

A:  It could be one of two reasons.  It may be that you did not confirm your order by providing a credit card number so that we could schedule your order for production in time to actually complete the order by that date or you have failed to get back to us about your proof in time for us to meet the production deadline.  Orders do not exist in our system until you have provided a deposit and your sales rep has e-mailed you an "Order confirmation" showing the promised shipping date.  If you are sent a "work order" which shows an estimated shipping date and it takes you 3 or 4 days to call us with your credit card information then you can expect your order to be delayed by 3 or 4 days or possibly longer.  Or, it could be that we sent proofs for your order and you took longer than expected to get back to us about the proofs which would force us to bump the order on the production schedule.  It is important that if you need an order to arrive by a particular date that you do two things: First you must provide us with a deposit.  Second you must get back in touch with us about the proof we send to you in a reasonable amount of time so that we can actually meet your deadline.  We can't meet your deadline if you do not help us to do so.  If we promise you a particular shipping date on an order we will meet that shipping date, provided you have provided a deposit and approved your proof in a timely manner.  If for some other reason, we can't meet a shipping deadline that is our fault we will pay next day air or second day air costs to get it to you in time. -We have never missed a promised deadline because we just could not get it done in time.  We have missed deadlines because the client failed to provide a deposit (so there really was not an order) and because the client took several days or a week to get back to us about the proofs. The real question should be that if you really needed the shirts by a certain date, why did you not go ahead and confirm the order by providing a credit card number or approving the artwork proof in a timely manner?

        Q:  Well, I understand it took me a week to approve the proof and it is really my fault.  But I approved it today, I just don't understand why you can't get my shirts embroidered and shipped out tomorrow anyway?

        A:  We have dozens of orders to fill at any one time and we operate on a very tight production schedule in order to meet deadlines for every single client.  When you failed to get back to us about your proof it messed up the timing of our schedule. (actually your order's schedule)   It is not so simple that we can just go ahead and produce your order right away because we have other clients who have deadlines also.  We will not make another client's order late because you failed to get back to us. Our services are not like an off the shelf product that can be thrown into a box and shipped to you.  We have to make the shirts to your specifications.  It isn't our fault if you fail to approve the proof in a timely manner.  We will do everything we can to ship the order as quickly as possible.  However, we have to work it back into the production schedule without making someone else's order late.

Q:  I can't believe this! My sales rep promised me that your company could get the shirts done in time for my event.  Now I am told that there is no possible way to get them done in time.  The work order shows the estimated shipping date and now you say you can't get it done by then?  I don't see how me not calling with my credit card info is such a big issue.  What the heck is the deal with your company?

A:  You failed to provide us a deposit or credit card for your order in a reasonable amount of time.  The work order and estimated delivery date was based on you paying on-line via the secure link or calling your sales rep within a reasonable amount of time (usually 24 hours) so that we could get your order onto the production schedule and make sure we had the inventory available to meet your deadline.  It takes us 7-10 business days to fill an order from the date the order is confirmed.  You should not have waited 5 days to call with your credit card information.  It is not our job to hunt you down and obtain your credit card number.  Without a deposit there is no order.  Now that we are only 4 days away from your event date, there is no way we can get the order produced and in your hands on time.  Shipping alone from us to you takes 3 business days.  There are only two things we ask of our clients  -provide a deposit and review the proof in a timely manner so that we can meet your deadline.  If you fail to do one of those there is not much we can do to meet your deadline or help you.  If you had lived up to your end of the agreement, you would have had your shirts in time.  Please don't blame us for your mistake.  99.8% of all orders placed with us arrive in the clients hands on or before the date promised.  The other .2% are because the client did not review the proof or provide a deposit to confirm the order in a timely manner.  We live up to our promises if it means having to work late, work weekends, nights, holidays, or pay extra shipping charges to get the order there on time.  However, we respect our employees and will not ask our staff to stay late or work a weekend because the client did not provide a deposit or confirm artwork in a timely manner.   

Q:  I thought someone else in our office was going to call and provide the credit card number for our order and they failed to do so.    Our event is in 3 days an I thought our order was taken care of.  I understand that you require a credit card to take an order, but I have been talking with your sales rep for several weeks now about these shirts and I will expect them to be delivered on time.  What day can I expect them?

A:  Sorry, you do not have an order with us if there was no credit card provided.  If you would like to provide us with a credit card deposit now, we will be happy to schedule your order and ship it in 7 -10 business days.

"Your logo deserves the best in the business."

                                                -call us today

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